Hiwassee Products Privacy Policy
Effective Date: September 23, 2024- Introduction
Hiwassee Products ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website www.hiwasseeproducts.com, (the "Site"), and your choices regarding that information.
- Information We Collect
We may collect the following types of information:
Personal Information: Information you provide directly, such as your name, email address, mailing address, phone number, payment details, and any other information you choose to provide when you create an account, place an order, or communicate with us.
Automatically Collected Information: Information we collect automatically when you visit our Site, such as your IP address, browser type, device type, operating system, and browsing behavior. Details of your interactions with the Site, including pages viewed, time spent on each page, and links clicked.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with the Site. For detailed information on our use of cookies, please refer to our Cookie Policy.
We use GA4 to collect and analyze information about how visitors use our Site. GA4 helps us understand user behavior and improve our Site’s performance. For more details on how Google handles your data, please visit Google's Privacy Policy.
We use Hotjar to understand how visitors interact with specific pages and features. Hotjar captures data such as mouse clicks, movements, scrolling activity, and keystrokes (except sensitive data such as passwords). You can learn more about how Hotjar collects and processes data at Hotjar's Privacy Policy.
We use the information we collect for the following purposes:
- To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
- To communicate with you, respond to your inquiries, and provide customer support.
- To personalize your experience on our Site and recommend products that may interest you.
- To analyze and improve our Site, products, and services.
- To comply with applicable laws, regulations, or legal obligations.
- To monitor and analyze usage trends and preferences using tools such as Google Analytics 4 and Hotjar.
- Sharing Your Information
We may share your information with the following parties:
Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, and email communication.
Analytics Providers: We share anonymized or aggregated data with analytics providers, including GA4 and Hotjar, to help us understand and improve our Site.
Legal Compliance: If required by law or to respond to legal processes, we may disclose your information to regulatory authorities or law enforcement.
- Your Choices
Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe link in the emails or by contacting us directly.
Hotjar Opt-Out: You can opt-out of Hotjar tracking by visiting Hotjar’s Privacy Policy and following the Opt-Out instructions.
- Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Children's Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected such information, please contact us immediately.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site with a revised effective date.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Phone: 423-436-0502